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Search across help situations, guides, tools, resources and South African safety information.
12 results for “SIM swap”
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Your phone suddenly has no signal, you stop receiving calls or texts, or you're locked out of accounts that use SMS codes. A SIM swap happens when someone convinces your mobile provider to move your number to a SIM card they control, so they can intercept your one-time codes.
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If your phone suddenly loses service without an obvious network problem and you suspect a SIM swap, contact your mobile provider immediately and ask them to check for an unauthorized SIM replacement. Then secure important accounts and monitor financial activity.
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Look for unexpected loss of cellular service, SIM-related notifications, unfamiliar account changes, or recovery events. Contact your mobile provider through an official channel if something does not look right.
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If you lost your phone, use your device's official Find My or device-management feature to locate or lock it if available, contact your mobile provider if needed, and secure important accounts.
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Simple principles for communicating clearly, respectfully and responsibly online.
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A simple framework for deciding whether something should be posted, shared or forwarded.
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Do not provide sensitive information simply because an AI tool asks for it. Ask whether the information is necessary, minimise what you share, and check the service's privacy information.
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Preserve the threats, do not provide more information or money simply because you are being pressured, and report the conduct through the appropriate platform or authorities.
Resources
How multi-factor authentication stops most account takeovers.
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Understanding the mechanics behind one of South Africa's most damaging scams.
South Africa
A SIM swap is when a scammer convinces your mobile network to move your phone number onto a SIM card they control, usually by pretending to be you.
South Africa
Identity theft is when someone uses your personal information — such as your ID number, address, or banking details — to commit fraud in your name.