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I've Been Hacked

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Cyber Conduct

A practical digital-safety and responsible-technology platform for everyday people in South Africa.

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Cyber Conduct provides general cybersecurity information and practical guidance. It does not replace professional cybersecurity, legal, financial or emergency assistance.

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Something happened?

Start with what happened, not the technical terminology. Choose the situation that is closest to yours and we'll help you work out what to do next.

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Common situations

These are some of the most common ways people arrive here. Pick the closest match and start with the practical steps.

I clicked a suspicious link→I think my account was hacked→I think I was scammed→I received a suspicious message→My information may have leaked→I lost or had my phone stolen→

All situations

Find the closest match

I clicked a suspicious link I received a suspicious SMS My WhatsApp was compromised I think I've been SIM-swapped I think I was targeted by a banking scam My phone was stolen My password may have been stolen I've noticed unknown activity on my account My personal information may have leaked I sent money to a scammer My computer may be infected Someone is impersonating me

Not sure where to start?

Choose the kind of help you need

Something just happened

Start with the situation itself. You do not need to know the technical name for what happened.

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I need to check something

Use a practical check before you click, reply, pay, download or share information.

Open the Toolkit →

I need urgent account help

If you think someone accessed an account, start with the recovery flow and secure it as soon as possible.

I've been hacked →

Not sure what to do first?

Start with the situation and get practical next steps.

What should I do now?