Practical incident guide
What should I do now?
Something happened online and you're not sure what to do first? Start with the situation that sounds closest to yours.
Start with what happened
What should I do now?
Pick the situation that is closest to what happened. This gives you a practical next step — not a diagnosis or a guarantee.
A useful rule when you're unsure
Stop the interaction, preserve useful evidence, secure the affected account or service through an official route, and avoid giving an unexpected caller or message more information.
Cyber Conduct provides practical guidance. It cannot determine with certainty whether a message, person, account or incident is malicious.