What to do if an unfamiliar beneficiary appears in your banking profile.
Short answer
Contact your bank immediately through its official channel, report the unfamiliar beneficiary, and review recent transactions and account-security changes.
Do not make a payment to test whether the beneficiary is legitimate.
Contact your bank through its official app, website, card, or trusted contact number and report the unfamiliar beneficiary.
Ask the bank to check recent account activity and security changes.
Change your banking credentials if instructed by the bank and do not share additional OTPs or authentication codes with anyone.
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A final safety check before sending money online.
Open the checkSomething already happened?
If you entered banking or card details into a suspicious site, contact your bank immediately through its official app, website, or trusted contact number. Do not use details from the suspicious message.
If you see activity you don't recognise, secure the affected account directly, change the password, enable MFA, review recent activity and linked devices, and contact the provider if necessary.
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