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I Think Someone Has Access to My Account — What Do I Do?

You've spotted a login, purchase, message, or change you didn't make. This can indicate that someone else has access to the account, or it could have a simpler explanation like a family member or an old logged-in device.

What to do now

If you see activity you don't recognise, secure the affected account directly, change the password, enable MFA, review recent activity and linked devices, and contact the provider if necessary.

Do this now

Change the account password immediately, using a strong, unique one.
Check for and remove any active sessions or devices you don't recognise.
Turn on multi-factor authentication (MFA) if it isn't already on.

Then do this

Review recent changes to recovery email, recovery phone number, or security questions, since attackers often change these first.
Check connected third-party apps and remove anything you don't recognise or no longer use.

Check these things

Has the recovery email or phone number changed recently?
Are there login locations or devices you don't recognise?
Have any settings, forwarding rules, or connected apps changed?

Don't do this

Don't assume it's nothing without checking the account's activity log.
Don't delay changing the password while you investigate.

When should I get help?

Contact the service provider's support if you can't secure the account yourself.
Contact your bank if the account is linked to any payment method.

Related help

Your situation may involve more than one issue. These related guides can help you work through the next step.

I Entered My Password on a Suspicious Website — What Now?If you entered your password on a suspicious website, treat that password as compromised. Go directly to the real service, change it, turn on MFA, and check recent account activity.I Downloaded a Suspicious File — What Should I Do?If you downloaded or opened a suspicious file, stop interacting with it, run a security scan, update the device and watch for unusual behaviour. Get help if the device continues behaving strangely.Someone Has My Personal Information — What Should I Do?If your personal information has been exposed, work out exactly what information was shared, secure affected accounts, watch for suspicious activity and avoid giving the same information to anyone who contacts you unexpectedly.

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