Cyber Conduct
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AI & Emerging Technology4 min·Beginner

I Sent Sensitive Information to a Chatbot — What Do I Do?

What to consider if you entered personal, financial, confidential, or other sensitive information into an AI chatbot.

Short answer

Identify exactly what you shared and whether it included passwords, OTPs, financial information, identity documents, or confidential material. Secure any credentials immediately and review the service's privacy and data controls.

Not all information has the same level of risk. A public fact is different from a password, OTP, identity document, financial record, or confidential work material.

If you entered a password, authentication code, API key, or other credential, treat it as exposed and change or revoke it.

Review the AI service's available privacy, history, deletion, and data controls.

For work, school, or client information, follow the organisation's rules for handling confidential information.

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