Fake delivery messages

What is it?

Messages claiming a parcel couldn't be delivered and asking you to click a link, often to 'pay a small fee' or 're-schedule delivery'.

How does it work?

The link usually leads to a fake payment page designed to capture your card details, or to a page that installs unwanted software.

How do I recognise it?

• A delivery message when you weren't expecting a parcel.
• A request for a small payment to release or reschedule delivery.
• A courier or postal service name that doesn't quite match who you actually use.

What should I do?

• Don't click the link. Track any genuine parcel directly through the courier's official app or website.
• If you weren't expecting a delivery, treat the message as a scam.

What should I avoid?

• Don't enter card details through a link in an SMS.
• Don't assume it's genuine just because it references a real courier's name.

Where can I get help?

• The courier company's official customer service line.
• Your bank, if you entered card details.